Customer Information

An update about your investing service

23rd November 2017

This weekend, Saturday 25th and Sunday 26th November, we’ll be making further changes to your service, as we continue the work to bring all customers together onto the interactive investor brand.

Changes you will see from Monday 27th November 2017 include:

  • The address for the tddirectinvesting.ie website will change to www.interactiveinvestor.ie
  • The web address for your secure account login will change to https://secure.interactiveinvestor.ie/ireland/

To enable us to make these changes your secure account services will be unavailable from Saturday morning until Sunday evening. We’re sorry for any inconvenience this may cause.

Security reminder

The security of your financial assets and your account is of the utmost importance to us. As a company regulated by the Financial Conduct Authority (FCA) we ensure all our systems and practices meet industry requirements.

The technology we use to protect the main website will be provided by expert software firm Digicert.

All businesses are an increasing target for attempted fraudulent activity, so please visit our security tips to help keep your information and account safe.

25th October 2017

When Interactive Investor completed the purchase of TD Direct Investing back in June we let you know about our intention to bring all customers together onto the Interactive Investor brand. I’m delighted with the progress we’ve made and in this update you will find links to the new Terms and pricing for your future interactive investor service.

Interactive Investor Brand

The TD Direct Investing Ireland service will be rebranded as Interactive Investor over the weekend of 28th and 29th October, however the addresses for the website and for your secure account login will still be www.tddirectinvesting.ie and https://secure.tddirectinvesting.ie/ireland/.

Changes you will see from Monday 30th October 2017 include:

The interactive investor name and logo will be introduced through your service.

An improved navigation menu within your secure account; which has been designed in response to customer feedback to make it quicker and easier to use


New Terms

New Terms will apply for all customers from Monday 11th December 2017. These have been updated to reflect our new services. They also include details in respect of the forthcoming GDPR (General Data Protection Regulation) and MiFID II (Markets in Financial Instruments Directive) regulations, which are designed to increase your data protection and security. Please take the time to review the Terms for all accounts that you currently hold.

Download full Terms of Service
 

Rates and Charges

Your rates and charges remain unchanged with the exception of two charges that are reducing with effect from Monday 30th October 2017:

the cost for sterling dividend reinvestment is being reduced from £1.50 to £1.00

the charges to withdraw US, Canadian, Australian, Singapore and Hong Kong Dollars are reducing to reflect changes in the currency exchange rates.

Download full Rates & Charges
 

Security

The security of your financial assets and your account is of the utmost importance to us. As a company regulated by the Financial Conduct Authority (FCA) we ensure all our systems and practices meet industry requirements.

The technology we use to protect the main website will be provided by expert software firm Digicert.

All businesses are an increasing target for attempted fraudulent activity, so please visit our security tips to help keep your information and account safe.
 

Are your details up-to-date?

During the summer we completed the work needed to ensure our services are compliant with the revised Markets in Financial Instruments Directive (also known as MiFID II), which comes into force on 3 January 2018. Over the coming weeks we’ll be asking you to provide and validate your personal details, so that your account can continue to operate once that legislation comes into force. This will include adding your mobile phone number to your account, as soon you’ll need this to  regain access to your portfolio should you forget your password.

Resetting your password via SMS provides a fast, secure way of getting back online. Please add an up-to-date mobile phone number on the ‘Personal details and preferences’ page when you log in. Here you’ll also be able to keep your personal information up-to-date ahead of January.


Thank you for investing with Interactive Investor

Richard Wilson

CEO Interactive Investor

2nd June 2017

As Chief Executive of Interactive Investor I am pleased to confirm that the purchase of TD Direct Investing is complete and TD Direct Investing is now operating under the ownership of Interactive Investor Limited.

I am delighted to welcome you to Interactive Investor, as we celebrate our 22nd year helping customers to invest with our award winning, great value services. 

What does this mean for you?

You can log in and trade as normal – you will see references to Interactive Investor, but your platform remains the same.

We are committed to providing you with great information and value for money, through clear, fair pricing to help you to invest with confidence.

Later this year we will bring all customers together under the Interactive Investor group of companies on the same platform, combining the strengths of each service with some new enhancements.

I look forward to sharing more details about these improvements over the coming months and am confident you’ll like what we have to offer. In the meantime, thank you for continuing to invest with us and welcome to Interactive Investor.

Richard Wilson

CEO Interactive Investor 

Who is Interactive Investor?

Interactive Investor, founded in 1995, provides a wide range of online share-dealing and investing services and owns a portfolio of investor publications, including Moneywise and Money Observer. They have recognised strengths in their technology based services, including market news and discussion forums and are committed to providing excellent customer service and great value for money. 

Why has Interactive Investor bought TD Direct Investing?

Interactive Investor has a long history of providing investment information and online services and is one of the leading UK investment and trading websites. Combining their strengths with those of the TD Direct Investing business creates an opportunity to grow and develop services to help more customers make better informed investing decisions.

Will the TD Direct Investing name be changed to Interactive Investor? 

Yes. From today you will see the Interactive Investor name and logo within the TD Direct Investing service and later this year we’ll bring all customers together under the Interactive Investor group of companies.

In the meantime the TD logo and TD Direct Investing name are being used by Interactive Investor under licence from The Toronto-Dominion Bank.

When did Interactive Investor buy TD Direct Investing?

Following receipt of all regulatory approvals, the acquisition completed on 2 June 2017.

What does this mean for my TD Direct Investing account or services?

There are no changes to your platform or the way you log in and trade. You can continue to manage your investments in exactly the same way. Over the coming months we will share details about changes and improvements to our services.

Are my assets safe?

TD Direct Investing remains regulated and authorised by the Financial Conduct Authority.  There is no change to the way your cash and assets are protected. The cash and assets you hold in your TDDI account are administered on your behalf in line with our Terms of Service and FCA client money regulations, and are covered by the protected investment business scheme operated by the Financial Services Compensation Scheme (FSCS).

Will my rates and charges change?

There are no immediate changes being made to rates and charges. 

Will my investing platform change?

There are no changes to your platform or the way you log in and trade. You can continue to manage your investments in exactly the same way.

Will there be any changes to customer service?

We’re committed to excellent customer service and will continue to improve your service through combining the experience and expertise of both businesses. Our customer services team is here to help you if you have queries.

Can I open a new account with TD Direct Investing?

Yes – we continue to welcome new customers and existing customers who want to open additional accounts.

I no longer want my account, can I close it?

If you want to close your account and transfer your assets you can do so. However, we hope you’ll want to stay with us as we’re confident that you’ll be happy with our enhanced service and new pricing approach.

I have a TD Savings account – what will happen to this?

Your TD Savings account is operated by TD Bank N.V. which remains a subsidiary of TD Bank Group. There are no immediate changes to the operation or Terms of your TD Bank N.V. Savings account as a result of the Interactive Investor purchase of TD Direct Investing. 

I am pleased to announce that TD Bank Group has reached an agreement, subject to regulatory and other approvals, to sell TD Direct Investing (TDDI) to Interactive Investor – one of the UK’s leading providers of digital market information and investing services.

I would also like to reassure you that there will be no changes to your TD Direct Investing accounts and services in the near term – there is no action you need to take and you can continue to trade and invest with us as normal.

The enlarged Interactive Investor business will be a leading online investment platform in the UK which will remain firmly on the side of individual investors; helping them invest by providing efficient customer service, competitive and transparent charges and easy access to online investment services.

We expect the regulatory approvals and legal completion of this agreement to take several months and will inform you when this has happened.

In the meantime, thank you for continuing to invest with TD.

John Tracy
CEO, TD Direct Investing Europe